The chargeback process is described below.

1. The buyer files a chargeback
2. Buyer’s bank will receive the Chargeback Request and act upon it, then notify Octalas
3. Octalas temporarily holds the chargeback amount in the merchant’s account
4. Octalas emails the merchant as soon as possible
5. Merchant emails proof of purchase to Octalas to dispute the chargeback
6. Octalas disputes the chargeback and awaits resolution from the credit card company
7. If the investigation is resolved in favour of the merchant, Octalas is reimbursed and unhold the chargeback amount in the merchant’s Octalas account.